Using fee-earning senior personnel time to carry out file reviews instead of making money and serving clients is commercial folly – and damages profitability.
Quality Rating can provide a reliable, experienced lawyer – the equivalent of your fee earner – to do the job a fraction of the cost. Based upon an average charge out rate, our client firms see a reduction of at least 40% in real costs.
For instance…
• We have been able to identify and resolve causes of delay on files
• 82% of the delays on one firm’s files were caused by the same supplier failing to comply with agreed service standards.
• For another client, we identified a fee earner who was dealing with cases poorly to the point of negligence. By solving the problem they saved further claims on their professional indemnity insurance.
We can offer a bespoke file review service to suit your needs – a one-off file review, or an ongoing programme.
The benefits…
• Consistency of analysis
• Reviews conducted quickly and efficiently to meet your timescales
• Full analysis in an agreed format
• Client service standard compliance
• External service standard compliance
We can provide a free presentation to illustrate the benefits, and details of our methods and the advantages they bring.
All of our senior personnel have been in private practice for a minimum of 10 years, for a large part of that in a management capacity, and are either solicitors or legal executives with at least 6 years PQE.